How Many Complaints Telecom Department Receives Annually? The Number Will Surprise You financialexpress.com

In total, 40-50 million complaints are received by the Department of Telecommunications (DoT) each year, Telecom Secretary Aruna Sundararajan said. “Recently when we were reviewing the grievances of the telecom sector… we have found that we have something like 40-50 million complaints,” she said at an event on Wednesday. It was clarified later on by her that the quantum of complaints received was annually.

In such a scenario, there is a need for “strong consumer movement” in the telecom sector and a legal backing should be available for the consumers, she added. “The telecom sector needs to open doors for more disruptive innovations, along with strengthening consumer protection and rights, she also said.